Interview: Rethinking Customer Experience

The onset of the COVID pandemic has kicked the age of customer experience into overdrive. David Kramer, COO at Company.com, proposes that delighting customers should be high on every company’s priority list. In this episode, he shares advise about how to put that into practice. This episode is brought to you by company.com, a customer experience platform that enables organizations to evolve…
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How To Sell B2B SaaS

Not long ago, hardware was everything. Without a CD-ROM and the ability to download applications directly to your hard drive, you only had access to the software that came preloaded on your computer. Times have changed, and now licensing is the new norm, specifically when it…